Here’s what Caterpillar dealer employees say they’ll do differently as a result of this training:
- Look up specific answers of customer questions
- Ability to get more involved with my customers' business.
- Better equipped to sell production value.
- Show customers the benefits of the Performance Handbook charts.
- Help make better decisions.
- Save money/increase production.
- Attempt to be a part of a customer's job bidding.
- Possibly suggest different equipment depending on the variables of a job.
- In rentals, I have a better understanding of what to ask the customer about what he is doing.
- Knowing more about what the customer is doing will help me help him with the correct machine application.
- Talk to the customer with a greater understanding of what he needs to do to bid a job.
- Offer the customer a better or easier way to work and use Cat equipment.
- I will be able to get more in depth with my customers' questions.
- Use to help customers renting equipment
- Refer to the Performance Handbook more often. I didn't realize the wealth of knowledge in it.
- I will use this training to differentiate Cat CCE products and our dealer expertise/relationship
- Become more involved as a problem solver for customers.
- Make sure the Performance Handbook is accessible on every sales call.
- Did not know there was this much information at my fingertips.
- Appreciate things from a customer's point of view.
- Be better able to help the customer with giving him solutions to his job-related concerns (operating costs and estimating),
- Talk to accounts about time on the jobs better and how long they will need.
- Think not of what I can get the customer in, but what he needs to be in.
- Be more of a consultant to my customers than before.
- I will focus on use of the Performance Handbook regarding machine production and machine costs per hour and material cost per unit to move.
