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Here’s what Caterpillar dealer
employees say they’ll do differently as a result of this training:
- Look up specific answers of
customer questions
- Ability to get more involved
with my customers' business.
- Better equipped to sell
production value.
- Show customers the benefits
of the Performance Handbook charts.
- Help make better decisions.
- Save money/increase production.
- Attempt to be a part of a
customer's job bidding.
- Possibly suggest different
equipment depending on the variables of a job.
- In rentals, I have a better
understanding of what to ask the customer about what he is doing.
- Knowing more about what the
customer is doing will help me help him with the correct machine application.
- Talk to the customer with
a greater understanding of what he needs to do to bid a job.
- Offer the customer a better
or easier way to work and use Cat equipment.
- I will be able to get more
in depth with my customers' questions.
- Use to help customers renting
equipment
- Refer to the Performance Handbook
more often. I didn't realize the wealth of knowledge in it.
- I will use this training to
differentiate Cat CCE products and our dealer expertise/relationship
- Become more involved as a
problem solver for customers.
- Make sure the Performance
Handbook is accessible on every sales call.
- Did not know there was this
much information at my fingertips.
- Appreciate things from a customer's
point of view.
- Be better able to help the
customer with giving him solutions to his job-related concerns (operating
costs and estimating),
- Talk to accounts about time
on the jobs better and how long they will need.
- Think not of what I can get
the customer in, but what he needs to be in.
- Be more of a consultant to
my customers than before.
- I will focus on use of the
Performance Handbook regarding machine production and machine costs per
hour and material cost per unit to move.
Main Page · Customers ·
Dealer sales/account managers
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