Service Report writing training designed to:

Service reports are a critical element of a dealer's business, but...

• Technicians hate to write them
• Managers hate to edit them
• Customers hate to pay them

It's a vicious cycle that has endured for decades. It's so engrained in the culture, we've come to accept as inevitable the impact of:

• Too much Work In Process
• Too much technician time spent writing service reports
• Too much management time spent editing/rewriting service reports
• Too many invoices challenged by customers
• Too much Goodwill because information - especially job complications - is not in the service report

“Serviceable Writing” takes dead aim at those metrics. The 1½-hour class focuses on the beginning of the process. It shows technicians how to write more professional and complete reports in less time. Service managers then spend less time editing and rewriting. Customers then have fewer reasons to question a service bill.

While the class can't change “hate” to “love,” it can make the service report process faster – and less costly – to a dealership.

This is a fast-paced, to-the-point class that focuses on technicians and recognizes their existing feelings about service reports. At the end of the class, they will quickly and easily rewrite an actual service report.

Upon completing the course, technicians will be able to:

• Approach their service report responsibilities with increased confidence and less apprehension
• Spend less time writing more complete and more professional service reports